General Organization for Greater Cairo Water Supply
The General Organization for Greater Cairo Water
Supply (GOGCWS) is the largest water utility in Egypt and among
the largest in the world. The GOGCWS produces and distributes potable
water for a population of over 15 million. The GOGCWS service area
encompasses nearly 1500 square kilometers. A total of 13,900 employees
of the GOGCWS operate 14 water treatment plants producing over 1.5
billion cubic meters of potable water per year.
In addition to the water treatment plants, the
GOGCWS has over 75 manned facilities spread throughout the service
area. These include customer service centers, technical network
service centers, garages, and warehouses.
In the past, the GOGCWS used a centralized computer
system for batch processing of customer bills, together with few
other systems in operation at the GOGCWS, including a PC based mapping
system and a Systems Controls and Data Acquisition system (SCADA).
ICS was awarded a two-phase contract financed
by the U.S. Agency for International Development to introduce decentralized
computer systems into the GOGCWS. The first phase consisted in implementation
of a system used primarily for general office automation tasks such
as word processing, cost tracking, preparation of financial reports,
maintenance management, inventory control and training; and the
second phase of the project was to develop a Windows Based Customer
Information and Billing System to be localized in Arabic language,
which also included Financial/Administrative integrated packages:
personnel, payroll, inventory control, general ledger and fixed
The system was installed at the GOGCWS Headquarters
and two other locations in Maadi and Helwan. In every location a
Local Area Network was established and all sites were connected
through dialup modems into an Intranet system with access to the
Wide Area Network for the entire facility.
ICS has delivered a complete turnkey solution,
and trained the end-users in administration and application of the